Energetic Standard Warranty Terms and Conditions
Effective for all sales from 3/1/2021 until further notice.
Energetic warrants to the original purchaser (the "purchaser") only, that the product that is the subject of this sale,
(a) conforms to the manufacturers published specifications and (b) is free from defects in materials and workmanship.
ENERGETIC LED Products are warranted to be free from manufacturer defects or defects on workmanship for a period of one, five, or
ten (1, 5, or 10) years from the original date of invoice as stated on individual product specification sheets (PSS) when
operated at the products' specified input voltage and used in accordance with the installation guide and/or user instructions
provided by Energetic.
Non-integrated external accessories or add-ons such as power supplies, external emergency backup batteries and systems, sensors
not manufactured by Energetic are warranted by their manufacturer’s warranty and are not covered in this warranty.
If Energetic determines that the Product is defective, Energetic will replace or repair the Product.
REPLACEMENT OR REPAIR IS OUR SOLE WARRANTY OBLIGATION AND IS IN LIEU OF ALL OTHER REMEDIES. ALL IMPLIED WARRANTIES END 1/5/10*
YEARS AFTER DATE OF PURCHASE AS REFLECTED ON AN ENERGETIC INVOICE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXCLUDED.
This limited warranty does not apply to loss or damage to the Product caused by: negligence, misuse, mishandling, abuse, improper
installation, storage or maintenance, vandalism, civil disturbances, power surges, improper power supply, electrical current
fluctuations, corrosive environment installations, induced vibration, harmonic distortion, oscillation and or resonance associated
with movement of air currents around the Product, alteration, accident, failure to follow installation instructions, operating,
maintenance or environmental parameters prescribed by Energetic or applicable electrical codes, improper service of the Product
performed by someone other than Energetic or its authorized service provider, or damage due to fire or acts of God.
LIMITED WARRANTY EXPRESSLY EXCLUDES FIELD LABOR AND/OR SERVICES CHARGES RELATED TO REPAIR OR REPLACEMENT OF PRODUCT. THIS LIMITED
WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED.
Energetic reserves the right to use new, refurbished, reconditioned, or repaired products or parts in the warranty repair or
replacement process that will be comparable in function and performance to an original product or part, as determined by Energetic
in its sole discretion, and warranted for the remainder of the original warranty period. Warranty claims must be made to Energetic
in writing within (14) fourteen days after the discovery of the defect. Proof of purchase such as the invoice or Proof of Purchase
on packaging must be presented at time of claim and comply with Energetic's other warranty requirements. Upon receiving that notice,
Energetic may require you to promptly return the Product to Energetic, or its authorized service provider, freight prepaid within
15 days of the warranty claim and issuance of the RGA.
For warranty service evaluation a Return Goods Authorization number (RGA#) must be obtained by filling out the online form located
on the “Support” page via Energetic website (energeticlighting.com
) and click the
support button and complete the small form. Packages returning without the RGA # printed clearly on the outside carton or
documentation may be refused. Warranty service requiring the return printed clearly on the outside carton or documentation may be
refused. Warranty service requiring the return of any product to Energetic, the product must be returned to Energetic in its original
shipping container, or an equivalent container that properly provides a high depth of cushioning and protection from rough shipping
conditions. Under no circumstances will Energetic honor any warranty service on damage deemed to have been caused by the shipping
company by insurance agent or official. The purchaser will be solely responsible for all shipping to Energetic and/or customs
(if applicable) associated with warranty returns. If the return is declared to be under warranty by Energetic, Energetic will return
the replacement product to the purchaser using normal ground or economy shipping at no cost to the purchaser. If the purchaser so
desires the replacement product to be returned from Energetic in an expedited fashion the difference between economy freight and the
desired expedited service will be the sole responsibility of the purchaser. Energetic will insist that the returned product be insured
for the total value of the product unless a hold harmless waiver is signed and submitted to Energetic prior to shipping. Insurance costs
will be the responsibility of the purchaser.
LIMITATIONS OF WARRANTY
This non-transferable warranty applies only to the original Purchaser in the country of Purchase and in the location of first
installation. Energetic does not authorize anyone to make a warranty of any kind on its behalf and Purchaser should not rely on
anyone making such statements. The Energetic Warranty shall cover LED products sold to Purchaser by Energetic Lighting.
If LEDs fail to operate, such shall constitute a Product defect under the Warranty only if at least 10% of the LEDs per product
have stopped illuminating.
The Warranty does not cover any cosmetic Product defects, including without limitation, damage to the painted Product finish or
other finish or coating. Nor does the Warranty cover any lumen drop-off or CCT (color temperature) variations experienced by a Product.
All 10 Year warranties are based on the following operational criteria: operating a maximum of 16 hrs/day, and in a consistent ambient
temperature of -29°F to 104°F (outdoor) and -4°F to 77°F (indoor), application specific for the products intended use. If the ambient
temperatures fall outside the -4°F to 77°F range, product is warrantied for 5 years according to the operating temperature range specified
on the PSS. The only exception to this limitation is the ELYRTD3SR series which can be operated 24 hours a day 7 days per week 365 days a
year for 10 years however the operating temperature limitation is the same as above. Should the product not have been operated within these
parameters the less warranty of 5 years will prevail.
THE FOREGOING WARRANTY PROVISIONS ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY AGAINST INFRINGEMENT AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL ENERGETIC BE LIABLE FOR INCIDENTAL, COMPENSATORY, CONSEQUENTIAL, INDIRECT, SPECIAL OR OTHER DAMAGES.
SELLER'S AGGREGATE LIABILITY WITH RESPECT TO A DEFECTIVE PRODUCT SHALL IN ANY EVENT BE LIMITED TO THE MONIES PAID TO SELLER FOR THAT
Some states do not allow limitation on how long any implied warranty lasts, so the above limitation may not apply to you. Some states do
not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights, which vary from state to state.
Warranty terms and conditions are subject to change without notice.
*Based on the published warranty period of the specific product.